Vehicles are stored by your chosen service provider. All security features of individual service provider are displayed on the information page. Car Parks who have been awarded Park Mark and has measures in place in order to create a safer environment for both you and your vehicle. Park Mark is an award given by the British Parking Association for safer parking.
At busy periods, vehicles may be moved to other compounds and not all compounds will have full security measures. All vehicles are parked at owners insured risk.

Yes they are fully insured for road risks.

A booking may be cancelled up to 48 hours prior to drop off date except on certain non-flexible offers which are non-refundable. All cancellations will incur £15 administration fee.
No refunds will be given for any cancellation made within 48 hours of the drop off date or in case of a no show. For the cancellation timescales, the service will be deemed to have commenced at midnight on the day prior to the commencement of the booked services.
All cancellations must be made via email to info@bookvia.co.uk

If you experience an unfortunate delay, you must inform your chosen service provider who will provide a 'grace' period where you will incur no additional charges for parking. After this period, you may be charged for each additional day your vehicle remains in their car park and also an additional return fee if this is outside the normal operational hours of the operator.
If you do not inform the service provider of your delayed return you may incur a minimum additional £ 15 charge to cover the additional administrative and labour costs.

Upon you return to UK, you simply call your parking provider on the number provided after you have collected your baggage. As part of the booking process, instructions will be provided with full details on where to meet the representative. You may be required to prove your identity before the representative will handover the keys to your car.

If you are running late/early please call the company so that they can ensure a driver is there to meet you on your arrival. If you do not call you may incur an additional charge.

Different airports have different policies on charges for using their drop-off and pick-up facilities. Where applicable, some operators may include the entrance/exit fees in the price but some may levy an extra charge from you or some may require that you pay at the 'gate'. Please check your confirmation email for full details.

Customers can make changes to booking information such as vehicle details /phone numbers/times/dates. There is no charge to amend these details. Should you need to change your booking information, you must contact Customer Services as soon as possible.
For flexible bookings, any amendments to drop off date made within 48 hours of drop off date will incur an admin charge of £15 for each amendment made excluding any price difference. All amendments must be sent via email to Customer Services as soon as possible.
These charges will be non-refundable if booking is cancelled later on. All cancellations or amendments prior to drop off date must be made directly through Bookvia in order to be valid.
Any amendments to pick up date after drop off is completed must be raised directly with service provider.
Non-refundable bookings made for Savers or non-flexible parking products will not be acceptable for date amendments.

You can view, amend, print and resend your booking confirmation via My Booking section in our website. All our emails are automatically generated and sent instantly at time of booking, the reason your email may have not come through is that your mail server may have directed our emails to spam/junk folder. You will also receive a payment confirmation email from payment gateway. Please check your spam or junk mail folders before contacting us and requesting us to resend the email to a different email address.